About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Perth Royal Infirmary / Accident & Emergency Perth Royal Infirmary Accident & Emergency PH1 1NX Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by JJ111 (as ),
I became extremely unwell with abdominal pain a few days ago and I thought it was IBS pain. However the pain grew in intensity to the point I was writhing about crumpled in a ball. My daughter called NHS24 and eventually got through to a call handler who went through all the usual questions then wanted to speak to me. I was in so much pain I could hardly talk to him. Despite my agony I was told I would get a call back in 3 hours!
After the call I started vomiting and I was in even more pain so my daughter called NHS24 again as I was deteriorating, once she got through all the questions again and explained what was happening, we were told it would still be a 3hr callback.
I am not someone who calls the gp or 111 for the slightest thing, I have to be very very ill to see a Dr. Anyway, I was in so much pain there was no way I could hang on for 3hrs for someone to call so took the scary decision to call the Scottish Ambulance Service on 999 for help. They attended and were fantastic, they attended to me for about 30 mins before transferring me to PRI A&E, where I was seen quickly, and made comfortable.
I cannot praise the paramedics or hospital staff enough, they were fantastic. I was diagnosed with Renal Colic and kidney stones, so thank you NHS24 for the phone call back 2 and a half hours later whilst I was being treated in hospital, you were a bit late and useless. Have been advised to bypass NHS 24 and go straight to a and e should the pain come back.