"LYPFT Complaints"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as a service user),

I have made a Formal Complaint via advocate and followed correct procedure.

Shortly after the 30 day response of my complaint not yet been investigating, I recieved a letter saying extra 30 days is needed.

To Investigate a complaint, a Consent Form must be signed and returned.

I have a wrote and requested this consent form be posted out to me, however LYPFT Failed to carry out my request.

Im confused and uncertain if my complaint is receiving any attention (hence with/without consent it seems unimportant)

I am not happy with the way my complaint is been treated

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Andrew Howorth, Head of Patient Experience, Leeds and York Partnership NHS Foundation Trust

Thank you for your posting. I am very sorry that you feel your complaint is not being processed properly.

Please would you email me your name and address via the complaints in-box where we can investigate what has happened, the address is complaints.lypft@nhs.net

You say that

we have requested a further 30 days, this would only be because the investigation is taking longer than expected or a third party is involved. If we have contacted you about this then you would also be told why and your advocate would be included in this.

With your name and address I can look into where we have got to with your complaint, and get back to you with upto date information.

We do take ALL complaints very seriously and try to ensure that they are thoroughly investigated.

Thank you for contacting us via Patient Opinion.

With very best wishes: Andrew Howorth, head of patient experience.

  • hazelnut doesn't think this response is helpful
    {{helpful}} of {{totalOthers()}} other people think it is helpful

Update posted by hazelnut (a service user)

My reply to the response recieved on page frm LYPFT ... Firstly I thank Mr Howorth for acknowledgement,yet im sorry to say I don't relate with your response..

.My Complaint was issued via advocate in November 2015.On at the beginging of January I contacted advocate again to contact you.. however,the advocate told me they are STILL waiting to hear from for response to my complaint. No Actual Reason as such was given in the letter I recieved ona few days later regarding 30 day senario

I would very much like just speak to you wih the full depth and concerns my complaint involves