"Out of hours service e"
About: Wirral Community NHS Trust Wirral Community NHS Trust Birkenhead CH41 5AL
Posted by Retired experienced RGN (as ),
The fact that the GP out of hours service was unavailable early hours of Sunday 10th January until 4 hours after I had tried to phone for help.
I am an experienced Nursing Sister (retired ) and became suddenly unwell. had difficulty in breathing and was alone. I phoned the appropriate GP Wirral out of hours number and was told to hang up and dial 111. The call was answered immediately and I explained the problems I had.
Operator was excellent -went through all necessary questions -and asked if I needed ambulance which I did not (at that time). She told me that in that case she would ask the paramedic to call me and over the next hour I explained to her (efficient Paramedic) that I needed a prescription from a GP so that I did not have to wait for my Drs surgery to open on Mon am.
By this time I have been offered an ambulance and asked to get ready -but then it was cancelled. Paramedic also agreed with me that she could not help --I needed the GP on out of hours! By this time I was sitting on the floor- in shock- gasping for breath and vomiting. about 4 hours from my 1st call- A GP phoned and asked me what I wanted.
Explained the situation -by this time I was crying and begging him to send a GP to help. He said "Best thing you can do is get yourself up to the Hospital" I said" I cannot I am now very ill" and He replied "You have a cough and you able to speak ok" then after asking him again he said "there's a new shift coming on at 8am - someone will come then -
About 40 mins later a GP arrived and was lovely, She told me my BP was extremely high -My Oxygen levels were distressing and was there anyone I could get to take the prescription quickly as I has acute bronchitis. I am in my late 70's.
4 days later I am feeling much better but would like to know why the out of hours GP service at night do not respond to calls for their help! I intend to make a formal complaint against this service -who put all the other services at risk by refusing to come out.