"Cardiology Unit"

About: Royal Infirmary of Edinburgh at Little France / Cardiology

(as the patient),

I was transferred from FVRH to RIF for Angiogram + PCI. From arrival to discharge I was treated very well and informed what would happen and when. The staff in the Cath Lab were all very informative with smiles on their faces and put me at ease. If only someone had told me how cold the Cath Lab was. I understand that because the equipment has to be kept at a low temperature this also means the room itself is rather cold. Only having on a flimsy hospital gown it was a little like being outside on a very cold day. Is there any way around this? Perhaps more blankets while the procedure is going on, or maybe thicker gowns? Being told to keep still was a little difficult when you are shivering. However, the care and attention was excellent throughout the procedure and my thanks go to 'team' in the Cath Lab for their care.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Catman

At the outset, please can l apologise for the delay with my response but I was really pleased to read your postive feedback following your angiogram and PCI. This must have been a stressful and difficult time for you and I was pleased to read that the staff were able to keep you informed and with a smile.

I was sorry to read that you were cold nd shivery during this procedure and have shared your feedback with the staff to see if they can arrange a supply of blankets for patients or consider what other ways that they can keep patients warmer during these type of procedures.

I have passed your feedback onto the staff and I am sure they will be pleased to read your comments and like me will wish you well for your continued recovery.

Best wishes


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