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Real pleasant and comfortable stay

Posted By meganna

"Real pleasant and comfortable stay"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

The ROYAL ALEXANDERa Hospital Paisley.

At the end of last year I was coming down the stairs of my home when the door opened and folk came in, and in my haste to get down and greet them, I slipped on the bad bend of the stairs landed on the top of my foot and broke my ankle a ambulance was phoned but didn't arrive till 3am was not until I was in it I was told it was for the RAH in Paisley, by this time I was only too glad to be on my way to get it sorted.

I cannot tell you how wonderful the Doctors and Nursing staff and Carers right down the domestic staff is in this hospital are, they all seem to work as a team making it a real pleasant and comfortable stay. After 12 days in the wards I seen these doctors and nurses work 12hour and 15hour shifts, it was none stop on the wards and the doctors were constantly working all night if need be with the patients I never seen them fail any of them.

If a patient after all the work they put in did not make an effort and wanted to be left alone, they were told "not on my ward", this hospital has spent a lot of money on your operation its my job to get you better you must get out of bed on the chair its for your own good to stop your blood clotting and as soon as they could the physio was there helping them back on their feet. Doctors and nursing staff greeted you with a smile when addressing you and informed you down to the littlest detail of what was happening. I cannot fault this Hospital or its doctors or nursing staff in any way they gave 100% to getting me better I would just like to say a great big THANK YOU.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 21/01/2016 at 13:28
Published on Care Opinion at 14:45

Dear meganna

First of all thank you for taking the time to share your story about the care you recently received at the RAH.

I am sorry to hear about your accident and I hope you are now well on the road to recovery. I am pleased to hear that all of our staff that you encountered during your treatment made such a difference to you, even down to greeting you with a smile. This is exactly the patient centred care that we aim to deliver.

I will pass on your kind comments to the staff at the RAH.

Best wishes

Lorna

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