"Real pleasant and comfortable stay"

About: Royal Alexandra Hospital / Trauma & orthopaedics

(as the patient),

The ROYAL ALEXANDERa Hospital Paisley.

At the end of last year I was coming down the stairs of my home when the door opened and folk came in, and in my haste to get down and greet them, I slipped on the bad bend of the stairs landed on the top of my foot and broke my ankle a ambulance was phoned but didn't arrive till 3am was not until I was in it I was told it was for the RAH in Paisley, by this time I was only too glad to be on my way to get it sorted.

I cannot tell you how wonderful the Doctors and Nursing staff and Carers right down the domestic staff is in this hospital are, they all seem to work as a team making it a real pleasant and comfortable stay. After 12 days in the wards I seen these doctors and nurses work 12hour and 15hour shifts, it was none stop on the wards and the doctors were constantly working all night if need be with the patients I never seen them fail any of them.

If a patient after all the work they put in did not make an effort and wanted to be left alone, they were told "not on my ward", this hospital has spent a lot of money on your operation its my job to get you better you must get out of bed on the chair its for your own good to stop your blood clotting and as soon as they could the physio was there helping them back on their feet. Doctors and nursing staff greeted you with a smile when addressing you and informed you down to the littlest detail of what was happening. I cannot fault this Hospital or its doctors or nursing staff in any way they gave 100% to getting me better I would just like to say a great big THANK YOU.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear meganna

First of all thank you for taking the time to share your story about the care you recently received at the RAH.

I am sorry to hear about your accident and I hope you are now well on the road to recovery. I am pleased to hear that all of our staff that you encountered during your treatment made such a difference to you, even down to greeting you with a smile. This is exactly the patient centred care that we aim to deliver.

I will pass on your kind comments to the staff at the RAH.

Best wishes

Lorna

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