"Majority of the staff were switched ..."

About: Wansbeck Hospital

(as the patient),

What I liked

Majority of the staff were switched on and respectful of the fact I am disabled.

What could be improved

Share of information to other shifts and an understanding of peoples dis/abilities. I have suffered numerous strokes and I have an inoperable brain tumour. Due to these I suffer from polyneuropathy caused by demyelination.

My family care for me at home and I require help with shower, bathing, etc...

As I had had a laproscopic procedure my stomach had been inflated and I was unable to clean my backside. A number of nurses were understanding and they assisted however a few nurses on Ward 4 refused to help me and I was left to it feeling humiliated and unclean.

Anything else?

I am a 38 year old male who does manage to work but does require help due to my disabilities. If I was treated like this then what about those who have less of a voice or ability to communicate.

I think that my overall care was fine but due to certain mistakes and lack of knowledge nd understanding I was totally let down.

It is a shame because I actually used to work there and enjoyed my time but now I am ashamed of Wansbeck.

Story from NHS Choices

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Response from Wansbeck Hospital

Thank you for taking the time to write your comments on our website regarding the care afforded to you recently on Ward 4 at Wansbeck General Hospital.

We are seriously concerned to hear about the issues that occurred during your time as an inpatient on Ward 4 at Wansbeck and please accept my apologies for the lack of respect and dignity that was afforded to you as a part of your care. I will ask the Matron for Surgery Mrs. Sharon Branley to investigate the issues you have raised and discuss this inappropriate behaviour of nursing staff with all of the staff on Ward 4.

If you would like to make a formal complaint about this do not hesitate to do this which will enable your concerns to be investigated in a formal manner.

Once again please accept my apologies on behalf of the Trust for any distress this incident has caused you.

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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