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The staff at all grades from consultant ...

Story from nhs.uk

"The staff at all grades from consultant ..."

About: Queen Alexandra Hospital

(as a relative),

What I liked

The staff at all grades from consultant to cleaner were wonderful and paid individual attention to me at a time of considerable stress to me caused by the injury to my partner and considerable stress to the system when trauma cases soared in the bad weather.

What could be improved

Reliability of lifts. Signage is inconsistent and discontinuous. Zonal signs need more frequently to be supplemented with hospital directories. Staircases - which I prefer to lifts are difficult to find. Lack of drinks machines in new wing due I believe to some misguided H & S ruling. Tea and coffee need to be much more readily available.

Anything else?

Overall a remarkably good experience. My partner was admitted via A & E at a time of extraordinarily high workload for all. The ward (D6) and bed were of very high quality.

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Responses

Response from Queen Alexandra Hospital 14 years ago
Queen Alexandra Hospital

Submitted on 29/12/2009 at 09:34
Published on nhs.uk on 30/12/2009 at 04:09

Thank you very much for your positive feedback. We've passed your comments to the Emergency Department team and ward D6 so that all staff can be made aware.

In response to your comments about the lifts, signage and staircases I have forwarded your comments to the redevelopment team.

Thank you for taking the time to put forward your thoughts on Queen Alexandra Hospital.

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