"There needs to be more care taken ..."

About: Southampton General Hospital

(as a relative),

What could be improved

There needs to be more care taken to ensure that the patient does understand what is happening/being said to them and also keep the next of kin informed so that any unneccesary anxiety is kept to a minimum. The orthapedic admission is appalling - appointment was 10/12/2009 @ 3pm and a bed was eventually found at 7.50pm - confirmed appointment schedule before leaving home at 1.45pm and arrived to absolute madness on the admissions ward

Anything else?

More communication needed between patients next of kin and medical staff-we had to ask for all information and were not told when patient had been moved to another ward and he himself did not understand what was going on - this is just the tip of an iceberg and having been to SGH on many occassions we feel the lastest is of great concern - the service seems to be going down hill at the expense of the patients care.

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Response from Southampton General Hospital

We appreciate that you've taken the time to post this feedback. Communication, customer care and waiting times are priorities for the Trust and we are sorry that our high standards don't appear to have been met on this occasion. Please contact our Patient Advice and Liaison team on pals@suht.swest.nhs.uk or 023 8079 8498 so that we can look into your concerns in detail.

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