"I t c sorry but havfound it very difficult in..."

About: St George's Hospital (Tooting) (London)

Have found the care in your hostpitalCo ok but on the telephone. Communicate ing very difficultas langlanguage barrbarrier hard and next of kin not told what's going on

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Responses

Response from St George's Healthcare NHS Trust

St George's Hospital (London) replied on 13 January 2016 on NHS Choice site

We are sorry to read of your experience and dissatisfaction with the communication you have received. We do have telephone interpreters that we can access and we apologise if this was not arranged. You can talk to the Patient Advice and Liaison Service about your experience and further investigation can take place, pals@stgeorges.nhs.uk or on 020 8725 2453.

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