"rude nurse on gynae outpatients clinic"
About: Chester Le Street Hospital Chester Le Street Hospital Chester Le Street DH3 3AT
Posted by QCC Mystery Inspecto
I attended a follow-up gynae appointment . First of all, the member of staff on the main reception was on their own and having computer problems. Then there was no receptionist on the actual department, and no sign of any staff at all. Along with many other confused patients i waited 40 minutes before someone caught a nurse trying to sneak past the waiting room. The nurse told the person who stopped them to "feel free to make an official complaint".
When i was finally called into the consulting room, the Consultant was lovely but the nurse who sat in with us was very rude!
The nurse interupted the Consultant, mid sentence, as they were explaining things to me and I missed part of what the Consultant said. I was shocked and suprised the Consultant didnt tell the nurse to sit back down and wait!
As soon as the Consultant had mentioned i could be discharged the nurse jumped up and thrust the discharge form at me telling me to hand it in at the main reception when i left. The nurse then stood hovering over me. I thought the nurse was going to grab my arm and drag me out of the room! I had been in less than 5 minutes and the Consultant was still talking to me and there were questions i needed to ask but with the nurse interupting i was so shocked and upset that i forgot to ask them!
Also as I am disabled and walk slowly with the aid of a stick, and when i was leaving the room, the nurse went through the double doors first but let go of the doors just as i was about to go through and It nearly knocked me over!
They were obviously running behind time but that is no reason to treat people like cattle, which was how i was made to feel!
I had travelled 15 miles to attend the '5 minue' appointment. Thank goodness I was discharged because I doubt I will ever want to come back.
I only gave 1 star because of the whole upsetting experience. I would rate the Consultant as 4 stars however, but would have got 5 stars if the Consultant had put the nurse in their place.