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Care Opinion

No communication

Story from nhs.uk

"No communication"

About: Manchester Royal Infirmary

My husband was referred to MRI from a different consultant who had cared for him since he became ill 15+ years ago, we visited the Rheumatology Department at beginning of December and waited for an appointment in the post, it arrived and disappointingly it was July 2016, 7 months after the consultation with the registrar and no medication for his condition since end September 2015.

I've tried on three occasions to call the advice line (answer machine) and although it says someone will call back within 3 days, I have had no response what so ever, I then found this website and discovered there was an email address I could write to, again no response.

My husband is extremely poorly, chronically fatigued and struggles to fight off infections, he's 54 years old and it's like living with a 90 year old man, it also feels like he's fallen off the face of the earth within the medical profession.

So I'm writing this review in the hope that someone will sit up and take a little bit of notice and help.

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Responses

Response from Michael Shelmerdine, Patient Experience Lead, Manchester University NHS Foundation Trust 8 years ago
Michael Shelmerdine
Patient Experience Lead,
Manchester University NHS Foundation Trust

Submitted on 28/01/2016 at 09:41
Published on Care Opinion at 14:36

Thank you for your feedback and we are extremely sorry to learn of your experiences when trying to contact the Rheumatology Department.

The advice line answer machine, you refer to, receives approximately 30 calls a day and the nursing team endeavour to respond to these messages as soon as possible. The Administration Manager was concerned to hear that you have had no response, as this is not the standard of service we expect to provide within our Rheumatology Service.

It is difficult to respond directly to the specific concerns you have raised without being able to investigate your husband’s case in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. You can contact our Patient Advice and Liaison service by e-mailing pals@cmft.nhs.uk or by calling 0161 276 8686.

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