"Very poor follow up appointment process 2 stars!"

About: Chapel Allerton Hospital

Following an initial appointment and treatment plan I was asked to be seen after 10 weeks of treatment. I was told an appointment time would be sent out in post nearer the time, 8 weeks later still no appointment time so I called the department. I was on waiting list and the next available appointment was in a further 7 weeks time. In total that would be 15 weeks since my initial consultations!! My symptoms have recently come back so I will be back where I started 15 weeks ago!! Very poor follow up appointment processes. Current patients should not be then put onto yet another waiting list!!

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Responses

Response from Leeds Teaching Hospitals

Dear Amy,

Thank you for taking the time to post about experience.

I am very sorry that you are having to wait an additional amount of time. If you would like to discuss this matter further or find out the reason behind this please do not hesitate to contact our PALS team who will be able to assist you.

You can our Patient Advice and Liaison Service (PALS) on 0113 2066261 or alternatively email patientexperience.leedsth@nhs.net

With kind regards
Rosie Senior
Nurse Patient Experience