"Everyone could not have been more helpful, re-assuring & professional"

About: Crawley Hospital / General surgery

(as the patient),

I had never been into hospital before, let alone had experience of surgery, so my apprehension was severe. However, somehow I managed to quite easily overcome my anxiety, & trust in the people I encountered throughout my stay. The calmness & professionalism of ALL the staff in Surgical Short Stay Unit was truly inspirational, as far as I am concerned. I felt in safe hands.

Staff Nurse Simon was my designated nurse throughout my visit & was always on hand for a chat, to provide support & comfort, & to arrange refreshments.

I could not have expected or received a better experience from my visit to the Surgical Short Stay Unit at Crawley Hospital. Everyone from the receptionist through to the Surgeon, Mr Reddy, could not have been more helpful, re-assuring & professional.

I truly appreciate the empathy & support provided, not to mention the outcome of my procedure which has been a "walk in the park". Either I am a lucky man, or my trust & faith in the staff involved with my stay & procedure has been well founded.

Well done to everyone involved, & my most grateful thanks,

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Responses

Response from Stephen Parker, Matron, Day Surgery, Surrey and Sussex Healthcare NHS Trust

Dear Spillett,

Thank you for your email regarding your care at Crawley.

All of the staff in the unit work very hard to ensure all our patients have the best possible experience during their treatment. It is reassuring to hear we have achieved this in your case.

I will pass on your message to all theatres and ward staff.

Regards

Stephen Parker

Clinical Service Manager. Crawley Surgical Short Stay Unit

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