"Here is a copy of a letter I wrote ..."

What I liked

Here is a copy of a letter I wrote to the hospital.

I am writing this letter to inform you how pleased I have been with my hospital treatment at the JR over the last few months. I have visited the hospital 9 times over the summer and was seen in various departments.

1) I needed 2 wisdom teeth extracted under local anaesthetic on separate occasions in the Maxillofacial surgery department. I had a total of 3 appointments there including the initial assessment appointment.

2) I broke a little finger playing cricket in the summer and was seen by staff in the Minor injury department followed by the Trauma Unit hand clinic for a total of 5 X-rays over several weeks. Each X-ray scan was followed by a consultation with a doctor, and several times I was then seen by an orthopaedic nurse or doctor who made me a special cast to protect my finger. I was impressed at the level of attention and care I received over what was only a small break in my little finger.

3) My 3 year old daughter woke up one day unable to weight bear on one leg and was taken to the Minor injuries unit where she was assessed, X-rayed and discharged with painkiller medication. She was fine after a couple of days.

In all these appointments, I have never been kept waiting more than 10 minutes to be assessed. In fact, in many of them, I have turned up for my appointment, checked in and been called within 5 minutes. I was expecting hour long waits in waiting rooms but that was certainly not the case for me.

In addition to this, I would like to say how impressed I was with the knowledge and professionalism of the healthcare staff that treated me and my daughter. I don’t think that I would have been treated better or more promptly if I was paying to be seen in a private hospital.

If it is at all possible, I would appreciate it if my thanks could be conveyed to all staff in the relevant departments (Minor Injuries, Trauma Unit and Maxillofacial surgery).

Yours faithfully,