"111 team were faultless"

About: Cheltenham General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

My wife, suffers from a condition where her salt levels drop and she loses all sense of what is going on around her. This happened over the week end and I had to call 111 to get help.

Greg and Nicola came to see to my wife at home, they could not have been better! They were both so patient and caring.

My wife was taken to Cheltenham General Hospital where she was transferred to a ward after being seen in A&E but I can’t remember which ward it was. All the staff at the hospital were lovely too but the 111 team were brilliant – because of my wife’s condition I have needed to use their services 3 times now, each time they have been faultless.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Beyond591

Thank you for taking the time to share your story with us. I hope your wife is recovering well.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff that involved in your wife's care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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