"Thank you so much"

About: Kent & Canterbury Hospital

Bought in via ambulance with my partner and straight away we were apologised to about the wait to be seen, something beyond everyone's control. He was offered tea and coffee and breakfast and lunch. The whole staff made a difficult day much easier. Thank you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Kent & Canterbury Hospital

Sometimes delays are inevitable, for whatever reason, although we are always sorry about this.

However, I am glad to learn that the staff kept you informed and cared for your partner by providing timely sustenance. I hope that he did eventually receive the necessary treatment and that all is now well.

Thank you for letting us know about this.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Natasha,

Thank you so much for your lovely feedback. I am so pleased you both were cared for well, especially at this time of year when the Emergency Departments are often so busy. I do hope your partner is recovering well.


  • {{helpful}} of {{total()}} people think this response is helpful