This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Review"

About: William Harvey Hospital (Ashford)

Was admitted to coranary care unit Tuesday jan 5th . Admitted by nurse severely lacking in personal skills, contrary to the time 3 weeks previous when a lovely nurse at the other end of the ward made it almost a pleasure. First thing I saw was a notice on the cupboard door opposite the end of my bed advising that it contained toe tags for the mortuary and bereavement counciling books, later removed! After the procedure , I was wired up with monitor wires, pulse and blood pressure connections . When my wife left she asked that I be given a urine bottle , needed now as I could not move from the connections.After about half an hour I was getting a bit desperate as the call button was looped up on the wall behind me, as it was in most other beds..so, in desperation I removed some of the connections, the screen beeped, red light buzzes and flat line showed .on screen.no one came. 15 minutes lates the nurse bought the bottle, later , the man in the next bed had to shout out twice for a bottle!

Why would the call buttons not be placed near patients? One or two of the otherwise excellent staff need reminding how to care.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from William Harvey Hospital (Ashford) 8 years ago
William Harvey Hospital (Ashford)
Submitted on 21/01/2016 at 13:47
Published on nhs.uk on 29/01/2016 at 22:41


I am so sorry to learn that your stay on the coronary care unit was not to the standard that we would wish for all our patients.

I was sorry to learn that the cupboard opposite you was so prominently labelled - this will be brought to the attention of the Ward Manager.

I am truly sorry that your comfort needs were not cared for in a timely fashion either and certainly your buzzer lead should have been accessible.

Again, I shall bring this to the attention of the Ward Manager.

Thank you for letting us know about these issues.

I hope that you are now recovering well from this episode.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k