"visit to A&E / fracture clinic and hand clinic"

About: Royal Derby Hospital

9th December 2015, broke my left wrist and little finger on my right hand. i was impressed that the assessing nurse got my little finger ex-rayed as well as my wrist or an injury might have been missed.

We did have to wait to be seen, but once we went through to be assessed, i was ex-rayed and seen fairly quickly.

the only negative is that i should have been offered pain relief as the ex ray and having the temporary splint put on was really very painful.

i was given appointments the next day for the fracture clinic and hand clinic, this was was very efficient.

on the following Monday,

I felt so ill, my husband phoned 111, they advised us to go to A&E, they did blood tests/ ecg/ temp/ blood pressure lying and standing and gave me a drip. they gave me a warm blanket as I was so cold even though my temp was normal. i was able to go home after.

I had a further outpatient appointment in the hand clinic on Christmas eve.

With each of my visits, I have been treated courteously and efficiently.

I want to thank All of the staff at the Derby Royal for my care so far. Thank you all for your hard work and dedication.

Wendy Swindale

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Responses

Response from Royal Derby Hospital

Good morning,

Thank you for your positive comments regarding your recent attendances the Royal Derby Hospital.

We will make sure that your compliment is passed to the relevant teams, as well senior managers for this area.

Kind regards

The Patient Advice and Liaison Services Team

Derby Teaching Hospitals NHS Foundation Trust

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