"Appalling"

About: Spire Southampton Hospital

The treatment I received from this hospital, both pre and post procedure was extremely poor. ( The team performing the procedure were from another hospital and excellent).

I was told by Spire that I would receive pre-admission instructions.

After many phone calls from me I finally received some details but spent 2 days prior to admission trawling pharmacists in Plymouth and Southampton for a prescription that proved unnecessary .

Post procedure I told a nurse I needed to urinate and was told I would need to use a bed pan. After perhaps an hour another nurse told me I could walk to the toilet.

I pointed out a blood blister on my right groin.

When I got back into bed the blister seemed quite large. The 2 nurses put pressure either side of the blister and I was left with instructions to exert pressure myself even though I was extremely weak and lying down so that the angle was wrong. I was told I would have hourly checks. I was very uncomfortable as various cloths were wound round my legs from the procedures with the blister. My pillows were badly positioned and I did not sleep.

As far as I was aware no checks were made until I discovered a lot of blood in the bed.At this point a nurse from ICU came up and applied pressure for some time directly over the cleaned blister until the bleeding stopped. I needed the loo again and this time was given a bedpan.

I had been waiting quite some time and my bladder was full.

Some of the urine must have slopped into the bed.

I pointed this out and was told that “it wasn’t that bad” . I mentioned that the bed was wet on at least 3 occasions but it wasn’t until the morning shift that that the bed was changed because it was wet. Soiled bedding and cloths were left on visitors’ chair.

I could rarely locate the call button as it disappeared under the bed.

I had to ask a passing visitor to call the nurse.

I was discharged without any dressings, though they were ticked off on the discharge form, and later bled on my hotel's bedding.

The staff there were very helpful and supplied dressings.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››