"My mother had a uti & osteoarthritis in her..."

About: North Cotswolds Hospital

She was treated with antibiotics & had catheter fitted. She was in hospital for at least 8 weeks & in that time she barely moved out of her chair. She was told she was moving to bourton on the water & the day she was told to go they said she couldn't go. I then had a meeting with staff who said a home care package would be organised. That was at least 5 weeks ago (when they said it would be organised asap). Then 2 days before Christmas they told her that as beds were needed (& care package still not organised!) so on Christmas Eve she was moved to a care home in Cheltenham (& still their after being told they still hasn't got care package in place!) . Although I can't fault the care by the staff, the time scale of things was way too long & has been upsetting & stressful for my mum.

Story from NHS Choices

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Response from North Cotswolds Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences at North Cotswolds Hospital - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk

Best wishes,

The team at Gloucestershire Care Services NHS Trust

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