"Useless scan department and dirty toilets"

About: Rosie Hospital

Very poor. Arrived for scan. They asked how far pregnant I was...no idea...I thought that was why I was having the scan! I guessed between 6/7 weeks...they couldn't get a goid view because 1) I was very early and 2) baby was in an awkward position.

They couldn't not get accurate measurements and at first said I was probably 4 weeks and then maybe 6 weeks.

I was shown heartbeat and then a second opinion was asked for, I presume this was a more experienced sonographer, who promptly said "no heartbeat" and left the room. I was extremely annoyed at the lack of respect and the rudeness if this person. If my baby had died I think being told a little bit more sympathetic would've been called for. I questioned what they said,mentioning that I was very early and I have heard of very many people who haven't seen a heartbeat through an abdominal scan until 7 weeks and even up to 9 weeks, I was promptly told that they would expect to see a heartbeat (even though they couldn't see the whole embryo properly to measure!) at this stage and to presume it was a miscarriage.

I would never ever deal with the Rosie again. I had one miscarriage and one baby there and it was an awful experience both times. I refused even ultrasound until near my due dates for home birth on other pregnancies. O thought it might be different a few years later, but sadly it isn't. I am going to leave it and if my child has died in the womb then I shall let nature take its course if not and my baby is ok..Rosie maternity hospital you can expect a massive complaint being made to you about my treatment and 'diagnosis'.

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Responses

Response from Rosie Hospital

I am very sorry to hear about your experience at The Rosie.

I will ensure that your comments are considered by senior staff at The Rosie, but please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk if you would like us to investigate the specific circumstances and respond to you personally.

We will of course investigate and respond to any complaint you may wish to make in the future - please call 01223 216756 if you would like any advice or assistance with making a complaint.

I understand that you have lost confidence in The Rosie and do not wish to return, but I would encourage you to see your GP for further care or referral to an alternative maternity unit.

Once again, I am sorry to hear that you had a poor experience.

Complaints and PALS Manager

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