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A and e visit

Story from nhs.uk

"A and e visit"

About: Northumbria Specialist Emergency Care Hospital

Hi I would like to say a massive thank you to the team in resus of the a and e dept who looked after my son on the 6th January.

The nurse and the doctor and the sister whose name I can't remember were all amazing and so helpful and supportive and not judgemental at all. They were professional caring and so understanding with all my family.

Thank you to you all.

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Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 09/01/2016 at 07:56
Published on nhs.uk on 10/01/2016 at 01:30

Dear Sir / Madam,

I am sorry that you had reason to bring your son into hospital for emergency care - a frightening experience for any parent. I do hope he is considerably better now.

Thank you so much for taking the time to give our staff this lovely feedback, it really does mean a great deal to us. I am so glad that you and your family received all the care and compassion that we would want for you. I will ensure your review is shared with the team and your grateful thanks passed on.

Take great care and please don't hesitate to come back to us should you need further help or advice,

Annie Laverty

Director of Patient Expetience

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