"appointments system doesn't work!"

About: Western Eye Hospital

on 26tth November, I was referred for an urgent procedure, which I was told needed to be done within a month. I have not received an appointment yet.

first I was told that they had not received the referral . this has now been sent 3 times. The outpatient appointments phone is hardly ever answered. When it is, no-one seems able to help. I keep being told that someone will call me back -- they don't. Or I'm transferred to another number, which cuts me off. I am at the end of my tether and worried. I have been trying to get an answer for weeks.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is concerned about your experience accessing the Western Eye hospital.

We are very sorry for the delay with your urgent procedure.

Your comments have been feedback to senior managers.

We would encourage you to contact Patient Advice and Liaison Service (PALS) by telephone on 0203 313 0088 or email pals@imperial.nhs.uk so we can discuss your issue further and help to resolve for you.

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