"My treatment in Oncology"

About: Good Hope Hospital

I've just spent two days in the out patient onclogy ward, and the care given has been fantastic! No complaints whatsoever. I also was admitted at the start of December with pneumonia, and again the care and treatment was superb. The only complaint from that time was the food was awful?

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Tracy Carty

Thank you for your kind comments about your patient experience in the outpatient oncology unit at Good Hope Hospital, and during your previous admission in December for pneumonia.

I am so pleased to read that on both occasions you felt the treatment and care you received was superb.

I am delighted to advise that I will ensure your comments are forwarded to Jill Kneale, Lead Cancer Nurse at Good Hope Hospital, as well as Dr Manos Nikolaides, Clinical Director for Oncology in the trust, who will be thrilled to read your feedback and ensure that it is communicated to all of the Oncology Team.

I am sorry that you felt the food was awful, and wonder if you would like to provide further information about this so that I can highlight your comments to the Catering Management Team for their response?

If you would like to contact me at your convenience on 0121 424 0808 or by email: marie.helebert@nhs.net I will be happy to address this on your behalf.

I hope that is acceptable and I look forward to hearing from you.

Thank you once again for taking the time to provide your comments, patient feedback is very important to us.

Kind regards

Marie Helebert

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

My apologies for the incorrect spelling, it is Dr Manos Nikolousis who is the Clinical Director for Oncology Services in the trust.

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