"Nightmare visit"

About: Queen's Medical Centre

Visit to ED with son,

Hours in corridor waiting for doctor

Staff obviously pushed to the limit with amount of patients

Finally seen by consultant who was very brusque and sent him home without any advice or explanation of what the problem was.

Had to phone GP to get follow up advice!

Story from NHS Choices

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Responses

Response from Queen's Medical Centre

I’m very sorry to hear this.

Our Emergency Department has been incredibly busy over the last week or so, but regardless, this behaviour and poor communication isn’t acceptable. If you would like me to look into your individual case further, please do feel free to call me on 0115 924 9924 ext 70181.

Lucy Thow Matron, Emergency Department

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