"This hospital cannot be recommended, especially..."

About: Royal Preston Hospital

I was in this hospital for 6 weeks and was not able to take care of myself. During that time I was not showered nor shaved. The staff did not make sure I took my medication. A lot of my property was lost (hearing aid, mobile phone, clothes...). Communication amongst staff was nonexistent. I would never choose that hospital again and cannot recommend it to other patients.

Story from NHS Choices

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. We were very concerned to read your comments as the standard of care you describe is not the one we aim to provide. I would welcome the opportunity to discuss your concerns in more detail and to gain further information to enable us to address the concerns you have raised. If you would be happy to do so, can I ask you to please contact our Customer Care Department on 01772 522793 to speak to me.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience. We were disappointed and concerned to read your comments and would welcome the opportunity to discuss the issues you have raised in more detail to enable them to address them. If you would be happy to do so, can we ask you to please contact our Customer Care Department on 01772 522793.

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