"Our ultrasound experience"

About: Royal Derby Hospital / Maternity care

(as the patient),

We came recently for our 20 week ultrasound and unfortunately didn't have a very positive experience. The member of staff we came into contact with didn't seem very positive. The member of staff never asked us if we would like to find out the gender of our baby nor did they offer any photographs so we could share with family and friends. The member of staff only gave us a quick glance at the screen and we left feeling very disappointed and upset. This is supposed to be an exciting and special time in family lives and we were made to feel like 'just another family'.

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Responses

Response from Royal Derby Hospital

Response

I am sorry that you did not have a positive experience during your attendance to have your 20 week scan.

If you would like to discuss your concerns with a Patient Advice & Liaison Officer (PALS Officer), please ring 0800 783 7691 quoting reference 30441.

In the meantime, I will share your comments with the manager responsible.

Regards

PALS

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Response from Derby Teaching Hospitals NHS Foundation Trust

I am sorry that you did not have a positive experience during your attendance to have your 20 week scan. If you would like to discuss your concerns with a Patient Advice & Liaison Officer (PALS Officer), please ring 0800 783 7691 quoting reference 30441.

In the meantime, I will share your comments with the manager responsible.

Regards

PALS