About: St. Margaret's Hospital / Trauma and orthopaedics St. Margaret's Hospital Trauma and orthopaedics CM16 6TN
Posted by Hello Adele (as ),
Excellent service from Physio practitioner but appalling approach to telephone calls, telephone messages and getting back in contact with patients. I have tried to call them three times in three days asking for a call back about an apt I had to cancel and no response even to say they cannot help or the person I need to speak to is not available. I have over the years sat in the department and seen some reception staff let calls go to answerphone when they have just been talking about their weekend to a colleague! Working in a front line public sector job myself I know how important it is to give good front line service. Sadly this department has a bad reputation in the locality on this point and I am saddened that this overall good service is being let down by sloppy front of house skills.