"appointment at clinic 10 (eye clinic)"

About: Royal Shrewsbury Hospital / Ophthalmology

(as the patient),

my appointment was cancelled and rearranged three times and involved at least four phone calls and five letters. the waste of time and resources continued when I attended for the appointment. tests by three different staff took about half an hour but because of the long waits between the tests I and my driver were left hanging around for two and a half hours. I was not the only frustrated patient and I suspect that many of the friendly caring staff are frustrated by the inefficiency and bad organisation they endure.

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