"appointment at clinic 10 (eye clinic)"

my appointment was cancelled and rearranged three times and involved at least four phone calls and five letters. the waste of time and resources continued when I attended for the appointment. tests by three different staff took about half an hour but because of the long waits between the tests I and my driver were left hanging around for two and a half hours. I was not the only frustrated patient and I suspect that many of the friendly caring staff are frustrated by the inefficiency and bad organisation they endure.