This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Glad I have a voice

Posted By Poops

"Glad I have a voice"

About: West London NHS Trust

(as the patient),

Poor and humiliating for years especially on wards in 2008 but finally much better now with a proper diagnosis and specialist. Education at the Hub is superb and I'm glad it is in place. Staff lovely. Very glad opinion of service users now listened to. Glad I have a voice, knowledge and I know what to say.

Thanks Dr Dale

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 7 years ago
We are preparing to make a change
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 09/06/2016 at 12:56
Published on Care Opinion at 14:51

Written on behalf of Dr Dale

Dear Poops

Thank you for your comments. Through the transformation programme the trust has been working to learn from patients’ experiences so that we can better help people in the future. We are therefore very grateful to hear when we do things well and when we fall short.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k