"Glad I have a voice"

About: West London Mental Health NHS Trust

(as the patient),

Poor and humiliating for years especially on wards in 2008 but finally much better now with a proper diagnosis and specialist. Education at the Hub is superb and I'm glad it is in place. Staff lovely. Very glad opinion of service users now listened to. Glad I have a voice, knowledge and I know what to say.

Thanks Dr Dale

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Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London Mental Health NHS Trust We are preparing to make a change

Written on behalf of Dr Dale

Dear Poops

Thank you for your comments. Through the transformation programme the trust has been working to learn from patients’ experiences so that we can better help people in the future. We are therefore very grateful to hear when we do things well and when we fall short.

Best wishes

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