"Shocking communication and lack of organisation"
About: Bassetlaw Hospital / Trauma and orthopaedics Bassetlaw Hospital Trauma and orthopaedics S81 0BD
Posted by Frankly1972 (as ),
My wife is due to have wrist surgery at Bassetlaw Hospital today. We met her consultant on Monday and were given an admission letter which said Ward B5 would call us to give her an admission time. We were told to expect the call during Thursday. By 4pm yesterday we still had not heard anything so I tried to call the ward several times as mostly the number just rang out. When they eventually answered they said admission was normally 7. 30am but that since we hadn't been given a time we would be called in the morning after the consultants had met to discuss the list for the day. We were told to expect the call after 8. 30am. So when the phone rang around that time today I was somewhat surprised to be rudely told that my wife was meant to be in for surgery at 7. 30 today. I explained exactly what we had been told and that the communication had been unhelpful and non existent. The staff member went to speak to the consultant and seemed more contrite when asking me to bring my wife in asap. However on our arrival this same staff member proceeded to argue with me telling me they had called us 2 days ago and spoken to me when that hadn't been the case.
I'm not stupid and know exactly what's happened when and I really object to being treated like we were in the wrong. Now we've arrived in day surgery they don't know if she's having an operation in the morning or afternoon and her notes aren't here. If we didn't know and trust her consultant, we'd be going home because the organisation and communication has been nothing but farcical.