"After care on maternity ward needs improving."

About: Royal Bolton Hospital

My experience has been immense and this being my third pregnancy it wasn't a frighteningly nerve wracking one as the first. Having had many complications I cannot fault my anti-natal team for all their support and few choice staff members that had given me thier undevided time and attention. The delivery suite is faultless n staff that looked after me were fantastic and gave that personal touch from when they'd met me before. My only disappointment was my stay on Ward M4. Greatful that my bed had been in the dorm with ladies who's babies were either in neo natal or special care as was my son, my overall experience of the ward was pretty much a repeat of the last one where the ward was extreamely busy, didn't feel like there were enough staff off duty for the number of ladies in and you're pretty much left to your own devices whether you are a new mum or not. I had a c-section again which was difficult to manage the second time around and with the stress of having my baby in special care as well was difficult to manage.There was so much emphasis on when I needed to go back home even though I didn't yet feel confident that my recovery was complete yet was told that they needed the beds,despite there being one free in our dorm the whole of our stay! If I hadn't have been struggling so much this time around I would have been happy to return home asap but would have appreciated the extra few days to prepare myself and work out how I would manage whilst seeing my baby in special care from home.

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Responses

Response from Royal Bolton Hospital

Congratulations on the birth of your baby. Firstly thank you for the positive feedback you have given to the antenatal and labour areas of our service. I have passed this on to the departments involved.

I am very sorry that you felt rushed into leaving the postnatal ward. As you highlight it is a very busy area, however we do endeavour to provide a positive and caring experience for all our new mothers and their families.I apologise if you felt that this wasn't the experience you had. It is difficult, particularly when we have the pressure of new mothers arriving on the ward regularly to ensure that we get the length of stay right, especially for mums with babies in the neonatal unit. The staff do try to facilitate as long a stay as they can in line with your recovery and your personal needs. Again I am sorry that you felt pressured to leave the ward before you felt ready to.

I have shared your comments with the staff on the ward to raise their awareness of the problems you experienced. Nicky Etchells, Senior midwife /Matron, Antenatal and Gynaecology services

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