About: Royal Surrey County Hospital

This is the most disorganised place I ve ever been to. Lack of communication was evident everywhere. Drugs were not given on time and when finally administered another person was back with the same drugs an hour later. Took 2 days to get to the surgery even though I was an emergency case. Now I find out the operation was not necessary. On my discharge paper there is s name of the Doctor who never treated or seen me which they confirmed via phone call.

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Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback, which is always gratefully received. Here at Royal Surrey County Hospital we strive to provide the best care anywhere and I am disappointed that we appear not to have delivered that on this occasion. In order for us to investigate this further please could you email rsc-tr.communications@nhs.net. In the meantime, all your comments have been passed onto our Director of Nursing and Site Manager.

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