"NICU"

I would just like to thank the midwives and all tge medical staff involved in my care. I would also like to thank the staff on the neonatal intensive care unit for looking after my family and my premature baby. It is a very worrying time as im sure you will appreciate, but the staff are doing an amazing job. They keep parents informed and up to date with everything that happens, they are kind, considerate and caring.

However, one thing that has blighted our experience is one receptionist on the main desk of NICU. The receptionist is very harsh in their tone when communicating with both staff and visitors. I understand that they have a job to do and rules to enforce but 'barking' orders at people is not the way to do it. As a hormonal and exhausted new mother I was brought close to tears with the way in which the receptionist spoke to me in front of other visitors and staff.

This receptionist is the first person people encounter on the unit. Many of them worried, anxious parents needing some empathy and guidance. I have witnessed their sharp tone when speaking to other parents and staff too. It is such a shame that such a lovely unit is fronted by someone lacking in good interpersonal skills. This is my only reason for not being able to give a 5 star review.