"We are regulars at this hospital. ..."

About: Royal Alexandra Children's Hospital

(as the patient),

What I liked

We are regulars at this hospital. Regular staff are very friendly and care a lot about the patients and their families. Unfortunately my sons and I have experienced large numbers of disinterested agency staff during our stays there, especially at weekends.

The wards are generally very clean and the facilities for parents are better than most hospitals provide.

What could be improved

I wish there were fewer agency staff needed to fill the shifts on the wards. Or that the agency staff that are used were at least familiar with where things are on the wards and had a basic command of English... The permanent staff are fantastic and I cannot fault them but there are too few nurses on at any time especially in the winter months when there can be large numbers of children with complex needs on the wards needing high levels of care. As a parent I find I am unable to leave the bedside of either of my children when they are inpatients as I am needed to do all the care except the most complex procedures such as IVs. Therefore I am very rarely able to get anything to eat or drink other than what I can run to the vending machine on the ward for.

Anything else?

Parking is dreadful. If you are going to the Alex I would urge you to take public transport or get a lift there as the queue for the multistorey is often 2+ hours long.

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Responses

Response from Royal Alexandra Children's Hospital

Thank you for taking time to leave feedback. Your comments will be passed on to relevant staff at the Alex who will appreciate your support. We are glad to hear you were impressed with the high levels of cleanliness as infection control is a top priority at the hospital. Unfortunately at the moment there is not enough parking for the number of patients coming in to the hospital but through our 3Ts programme there are plans in place to modernise the hospital site and this redevelopment will include appropriate parking facilities for our patients.

If you would like us to investigate your comments further you can contact the Complaints Department at the Royal Sussex County Hospital on 01273 696955 (ask for the Complaints department) or via email oncomplaints@bsuh.nhs.uk.

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