"Car parking or lack of it."

About: University Hospital Of North Durham

This is the third time in as many appointments with my four year old son that we have had to wait for over 20 minutes in a queue to get into the car park and been late for our appointment.the last time I had an appointment I had to dash out of the car with my son as my wife waited in queue to park the car. This time I actually factored the car park queueing into the journey time and we were still late! Surely someone must have known in the initial planning stages the potential traffic volume as this hospital was built on a pre existing one. Would it not benefit the entire hospital if outpatients were at least encouraged to make their appointment times? Adequate car parking surely shouldn't have been such a difficult thing to achieve. Asda and Tesco seem to manage it quite easily and you also don't have to pay for the privilege.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience at the University Hospital and the difficulty you had with car parking.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Car Parking Manager on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774