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Emergency situation with young kid having...

Story from nhs.uk

"Emergency situation with young kid having..."

About: William Harvey Hospital (Ashford)

We have a young kid who developped a repiratory crisis during travel between Paris and Manchester, on dec 24th. She started to become less responsive during the channel crossing and we stopped at the first A&E we found (WH Hospital).

Depsite having many people waiting in A&E she was fast tracked and seen immediatly by several doctors and nurses. Everybody was respectful, professional and nice.

After 2 hours in A&E, our daughter was moved to a paediatrician ward and was looked after for 24 hours there. Again, nurses and doctors were very attentionate and helpful.

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Responses

Response from William Harvey Hospital (Ashford) 8 years ago
William Harvey Hospital (Ashford)

Submitted on 21/01/2016 at 13:59
Published on nhs.uk on 29/01/2016 at 22:41

This must have been a very stressful and worrying time for you, and especially your daughter.

I am so glad that we were here when you needed us and that she was fast-tracked.

It is also good to hear that everyone was respectful, professional and nice, which must have been very reassuring.

I do hope that your daughter is now fully recovered - and that your next trip between countries is less eventful!

Thank you for letting us know about this.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust

Submitted on 24/01/2016 at 08:11
Published on Care Opinion on 25/01/2016 at 09:57

picture of Sally Smith

Thank you so much for taking the trouble to post this feedback after such a traumatic and distressing time for you and your child. Especially on Christmas Eve.

I do hope all is well now and that you managed to complete your journey safely.

Sally

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