"Nobody Answers the Richmond Royal Hospital Phone"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as the patient),

I rang 02035132300 (The Richmond Royal Hospital phone number) because I wanted to arrange for my psychiatrist to see me at home rather than at the hospital because I am really not well, but nobody answered. I rang at 2. 08pm, which is within office hours.

This is not the first time it has happened, it usually takes a long time for someone to answer so I hold on but now I've rang twice in one day and still nobody is answering the phone.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust

Dear HeavyBeatsUK,


My name is Claire Reid and I am the Senior Patient Experience Co-Ordinator for the Trust. I am sorry that you have not had a good experience with our services. Please be assured that I have raised your comments with the Service Director and this is an issue we are aware of.

If you would like to take this further please contact the Patient Experience Team on complaintsmanager@swlstg-tr.nhs.uk

Many Thanks

Claire
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