"Perhaps the worse A & E in the UK."

About: St James's University Hospital

Spent another almost 7 hours most of that time was merely waiting to be noticed let alone seen!

Very ill and forced to wait and wait and wait in a horrible environment no one would wish too.

Can't believe how the pain and suffering of people like me can be so overlooked and having to wait in pain for so very long.

Staff dismissive I might as well be a ghost invisible.

I was not alone in my feelings of despair of the situation one found oneself in....

Very Sad indeed!

Story from NHS Choices

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Responses

Response from Leeds Teaching Hospitals

Dear Jim

I am sorry to read about your time in A+E at St James, this is not the experience we wish to provide for our patients. To enable us to look in to what went wrong, please could you contact our Patient Advice and Liaison Service (PALS) team on 0113 2066261 or via email at patientexperience.leedsth@nhs.net to provide more information. Our PALS team will be happy to ensure that your concerns are investigated.

Kind regards

Rosie

Senior Nurse

Patient Experience Team