"Unsafe discharge of a vulnerable adult"

About: Burnley General Hospital

My sister is aged 60 and a vulnerable adult with Mental Health issues. She was discharged home on 23/12/15 -2 days prior to Christmas without a robust care plan .I am her sister,a doctor,who lives 100 miles away .I last saw her on Ward 16 on 16/12/15 when in my opinion she was in no way near being eligible for discharge as she was immobile .

I received a phone call from a staff nurse on the afternoon of 23/12/15 saying she would be discharged that day .I assumed measures had been put in place to provide fresh food etc. -it then materialised that this was very far from the case !

My sister then suffered a torrid few days with a new care agency and her mental health worker doing their best to care for someone who was unfit to be discharged home in a vulnerable state.....She was readmitted to Blackburn Hospital on 28/12/15 where she remains.

I am totally disgusted with the inability of staff on Ward 16 to make a safe 'Risk Assessment' of a patient.

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Response from Burnley General Hospital

Thank you for your feedback regarding your sister’s discharge from Ward 16 at Burnley General Hospital.

We are extremely sorry to read your concerns and will ensure that your comments are brought to the attention of the senior staff for Ward 16.

We are really keen to look into these issues for you and we would really appreciate it if you could contact us to give us some more information so that we can investigate further.

You can contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you.

Melissa Almond, Patient Experience Facilitator

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