"Referral from 111"

About: Royal Preston Hospital

Referred to A&E by 111 suffering with shortness of breath.

Seen fairly promptly - nursing staff were pleasant and efficient.

Doctor was outstanding.

Showed empathy and genuine concern arranging a number of tests and follow-up with GP.

Couldn't have asked for better service.

Thank you.

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Responses

Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience when you recently attended the Emergency Department at the Royal Preston Hospital. It was extermely pleasing to hear that the care you received was of the high standard we aim to offer all our patients. Your kind feedback has been shared with senior managers in the Emergency Department to allow it to be fed back to staff in the department.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you very much for taking the time to provide your feedback and for telling us about your experience when you recently attended the Emergency Department at the Royal Preston Hospital. It was extremely pleasing and heartening to hear of your experience; our staff work hard to provide a high standard of care and it is always extremely pleasing to hear of the positive impact that has on our patients and their families. Please be assured that your kind comments have been shared with staff in the department.

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