Today I visited A&E along with my partner and his 6 year old daughter who was suffering with chest pains and a fast heart beat. We were disgusted at the behaviour and attitude of the receptionist. Whilst we were checking in they were extremely unhelpful and made rude comments to my partner.
Due to A&E being busy there were no seats available in the waiting area for my step daughter so we sat on chairs close by, the receptionist told us very impolitely we were unable to sit there, they were aware that my step daughter was short of breath and in pain but didn't offer us a chair for her.
It appears as some additional training may be needed on how to treat patients with more empathy.
Staff during previous trips to this hospital have been nothing but professional and helpful, what a shame that this particular member of staff has let them down.
"Unprofessional and unhelpful"
About: Grantham & District Hospital Grantham & District Hospital Grantham NG31 8DG
Posted via nhs.uk
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