"A bad time made good"

About: Darlington Memorial Hospital

For the first time in my life i felt i had to call an ambulance at 5 in the morning because my pain in my leg was totally unbearable. if the leg moved at all the pain shot around my body. the ambulance arrived in an acceptable time and took me to Darlington Memorial. When i was handed over to the Charge nurse in A & E after a 50 minute wait, i was treated very well by all the staff involved over a period of5 hours.I was discharged and given an appointment for the next day at the fracture clinic. Here i was again treated extremely effeciently and in good time. I was very impressed through out my ordeal by the courtesy, friendliness and effeciency of every member of the staff including the cleaners.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular the A&E department.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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