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Emergency call

Story from nhs.uk

"Emergency call"

About: Countess Of Chester Hospital

I had to call an ambulance for my son ,who was showing signs suggesting possible heart attack. The paramedic arrived within 10 minutes and the ambulance soon after. The staff were excellent and very thorough and caring. On transfer to A an E the same high quality was evident and the doctor attending was extremely caring and thorough and explained what was happening clearly. The ambulance driver even came back to see how my son was getting on. December 28 2015.

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Responses

Response from Countess Of Chester Hospital 8 years ago
Countess Of Chester Hospital

Submitted on 04/01/2016 at 19:44
Published on nhs.uk on 05/01/2016 at 01:30

Dear Sir/Madam

Thank you for contacting us.

We appreciate this must have been a very worrying time for both you and your son.

We would like to thank you for taking the time to provide us with your feedback about the treatment and care your son received in the Emergency Department on 28 December 2015.

Your kind words are much appreciated and will be shared with our staff.

We hope that your son has now made a good recovery and would like to wish you both well in the New Year.

The Patient Experience Team

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