"Poor service not just once but three times"

About: New Cross Hospital / Eye infirmary

(as a parent/guardian),

There is firstly such a long wait for the appointment to come, waited two months and when I went there on the day of appointment got told I was in the wrong place. I was in adults, but should be in kids dept., as whoever booked the app never noticed it was for a five year old kid. I then waited another more than a month for another app on which got told they cant do anything as I have to wait and let the eye condition go itself. My daughters eyes are always red, itchy and got a cist in both eyes.

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Response from The Royal Wolverhampton NHS Trust

Dear Ambreen

Thank you for taking the time to post your comments relating to your daughter's patient experience at our hospital.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement