"Excellent service provided by Willow Endoscopy..."

About: Hospital Of St Cross (Rugby)

Arrived at Willow Ward Reception at 10:35 on Tuesday 22nd December 2015. Five minutes early but no problem and formalities quickly dealt with and shown to clean, quiet and comfortable waiting room. At 10:40 more paperwork completed and then another short wait before being shown to spacious and clean changing room. A further wait but time to read the next chapter of current book before being shown to Endoscopy Unit presided over by the Consultant Urological Surgeon assisted by two other members of staff. Pleasant, spacious room and before I knew it, the Consultant was giving the all-clear and "see you again in 12 months time". Best news for a long while. Hope I can return to St. Cross in 12 months as it is a quiet, calm, clean and efficiently run hospital. Easy journey from Westwood Heath, Coventry and easy and reasonably priced parking. All credit to the whole Endoscopy Unit Team.

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Response from Hospital Of St Cross

Thank you for providing feedback on your experience of the Endoscopy Unit at the Hospital of St Cross in Rugby in December 2015.

I am delighted to read your comments about the care you received. Your experience describes exactly the level of service and care that we expect, so it is reassuring to read your review of the Willow Endoscopy Unit. It is also pleasing that the level of service appears to have consistent from your arrival at the clinic to leaving.

I will pass your comments with the Hospital Manager so she can pass share you thanks with the teams involved.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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