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Constructive comments

Story from nhs.uk

"Constructive comments"

About: Royal Lancaster Infirmary

For a large Hospital I cannot fault this place , that said just to make things a bit more straight forward when attending, would be a great help if the correct entrance could be stated on the letter this would save phoning for this info, duplicating tests that was carried out the day before in my case day one Doctors, Day two kendal Hospital, Day three Lancaster hospital, had I not mentioned this the same tests would have been done again or am I wrong as this would save money.

Ambulatory ward

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Responses

Response from Royal Lancaster Infirmary 8 years ago
Royal Lancaster Infirmary

Submitted on 04/01/2016 at 14:41
Published on nhs.uk on 05/01/2016 at 01:31

Thank you for taking the time to let us know about your experience at the Royal Lancaster Infirmary, and for your helpful suggestions. We would like to look into this further so we can understand what happened and see if there is anything we can do differently to stop it from happening to other patients. To help us do this, we would really appreciate it if you could contact our Patient Relations team on 01539 716621. Thank you again and best wishes.

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