"E56,"

About: Sunderland Royal Hospital

My mam was taken into hospital on Christmas Day suffering from stomach pain, she was then admitted to ward e56, I was informed she had a chest infection and she was being treated for that, it took 3 days for some of the staff to be aware of that condition, I was then informed my mother while eating food had let food go to her lungs which had caused her to be none responsive, and that a dr would be available after the xmas break, we eventually sat with the dr on Tuesday and agreed a plan of action,the communication between doctors and nurses seemed to be nonexistent as nurses where doing the opposite of what was agreed and did not understand the need of a drip as she became nil by mouth. My dear mother passed away on Wednesday, we still don't know the cause of death or what the actual problem was. I am totally disgusted with the communication between members of staff. This was not a staff shortage problem this was people not knowing what the hell was going on. Thank you for the nurses who did try and help

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Responses

Response from Sunderland Royal Hospital

Thank you for taking the time to bring to our attention the concerns regarding your later mother's care.

It was very disappointing to read your account and we would like to apologise that the care your mother received was not to the standard you, or we, would expect and that communication between our staff was poor.

Please be assured that your comments will be fed back to the department however we are keen to look into your concerns in more detail.

If you have not already done so, could you please contact the Help & Advice Service using the details below:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

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