"My rant on Ward Staff and their attitude - it..."

About: Manchester Royal Infirmary

Currently visiting a dear friend on Ward 9.

NHS Professionals staff - fabulous!

Consultants - fabulous!

NHS employed professionally qualified ward based staff (i.e. staff nurses, senior staff nurses (never seen the sister or matron) - shocking!!

NHS employed ward based Support staff (those I have encountered) helpful, supportive, willing, not to mention abled and caring and could give the professionals a run for their money.

1. Why? Is it that every single time I visit there are remains on my friends table of half eaten or uneaten food that has clearly been there a couple of hours and would not be fit to eat even if they were hungry! 2. Why? When my friend requires some attention it takes an age for staff to come and see what they need (not the support staff they are on it and do what they are able to do within their remit!)! 3. Why? Do the professional staff seem to think it is ok to speak to my friend as though they are a piece of dirt! 4. Why? Do the professional staff seem to think it is ok to leave my friend agitated when they are in some discomfort until the lower grade of staff return from their break before anything it done.

"Hello. My name is....." not a chance on this ward. So many questions!

Equality, Diversity, Respect! Show me!

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your friend’s experience on Ward 9 at the Manchester Royal Infirmary. It is our expectation that every patient’s needs are responded to as promptly as possible and that staff address all patients in a professional and polite manner. Please accept our sincere apologies, if this was not your friend’s experience.

It is very difficult to respond to the specific concerns you have raised without being able to investigate them in more detail. To do this we would need more information and the permission of the patient themselves to investigate any concerns surrounding their own care. We take all issues regarding patient care very seriously and would very much like to hear from you directly about yours and your friend’s experiences. If you would kindly contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you